dormakaba combines new technologies with its physical products and advances to a service provider. How the company can maintain its innovation speed.
What are the key success factors for a customer-focused use of new technologies? How manufacturers can escape the commodity trap to increase their competitive strength.
Read about three successful companies that consistently focus on their customers and look to loyal customers thanks to excellent CX.
Strong forces are impacting companies in 2020. Successful leaders need a high degree of adaptability. Take a look at what you need to pay attention to.
What is the customer looking for in 2020, and what answers must companies provide to the increased customer expectations? Pay attention to these four factors.
Companies that understand customer expectations can fulfill or exceed them. Why you should know them and how they arise: The four dimensions of customer expectations.
Organizations that carefully manage the customer experience maximize customer satisfaction and improve revenue. We name the reasons and the way to get there.
Do you measure your customer experience consistently? Which key figures are important to you and why? Here’s an insight into the CX key figures.
No one can avoid the topic of Customer Experience (CX). Successful companies know that. We show what CX is all about.
Has the machine decoded human language yet? How Natural Language Processing (NLP) is used today and what it is capable of tomorrow.