In 5 Steps to Insights driven leadership
Would you like to integrate customer and employee insights into your daily management routine? We will show you how.
How to make insights-driven decisions into your everyday life in 5 steps.
Step 1 - The Indexes
You know your relevant indexes: Store them in the ECHONOVUM INSIGHTS PLATFORM.
Step 2 - Moments of Truth
Use the Insights Platform to create the customer or employee journey with the central interactions (Moments of Truth) between your company and your customer.
Step 3 - Ask questions
Select in the Insights Platform at the Moments of Truth relevant questions with regard to your indicators.
Step 4 - Generate Feedback
Use your existing communication channels to send the prepared surveys automatically.
Step 5 - CHECK THE DASHBOARD AND DECIDE
The response data is evaluated in real time: you immediately see trends - optimise where you recognise potential!