In 5 steps to Insights-driven Leadership | ECHONOVUM INSIGHTS

In 5 Steps to Insights driven leadership

05/20/2019 / Leadership / #insightsdriven / #howto / Nicole Schnetzer

Would you like to integrate customer and employee insights into your daily management routine? We will show you how.

Simply decide

How to make insights-driven decisions into your everyday life in 5 steps.

Illustration of a writing pad, three to-do's are marked as done, a chart shows two gradient lines.

Step 1 - The Indexes

You know your relevant indexes: Store them in the ECHONOVUM INSIGHTS PLATFORM.

Two people shake hands.

Step 2 - Moments of Truth

Use the Insights Platform to create the customer or employee journey with the central interactions (Moments of Truth) between your company and your customer.

One hand holds a smartphone; on the smartphone screen you can see three dots.

Step 3 - Ask questions

Select in the Insights Platform at the Moments of Truth relevant questions with regard to your indicators.

A letter with wings on each side.

Step 4 - Generate Feedback

Use your existing communication channels to send the prepared surveys automatically.

A shipmaster is holding the rudder in his hand.

Step 5 - CHECK THE DASHBOARD AND DECIDE

The response data is evaluated in real time: you immediately see trends - optimise where you recognise potential!

Preview image for download of Factsheet - In **5 Steps** TO INSIGHTS DRIVEN LEADERSHIP
 

Factsheet - In 5 Steps TO INSIGHTS DRIVEN LEADERSHIP

Download
Stylized image of author Nicole Schnetzer

By Nicole Schnetzer

I am Head of Marketing at echonovum and bring color into my life with funky sunglasses.