Surveys that inspire
Systematic Customer and Employee Feedback
Get a comprehensive overview of customer and employee experience. With ECHONOVUM, you always know how satisfied your employees and customers are.
- Automated surveys at the right time to the right peopole
ECHONOVUM automatically sends the right survey to the right person. Anonymized or personalized.
- Smart analyses
You can spot the most important key figures in your dashboard at a glance. You benefit from unlimited drill-down capabilities, benchmarking with sales regions, departments or multi-filtering.
As you get an automated notification in case of abnormal activity, you can quickly intervene if needed.
Here's how it works
Managing with Real-Time Key Figures!
Customer und Employee Experience
A person receives a survey when a certain event occured. Additional profile information helps you segment surveys. Contextual survey distribution increases willingness to participate and ensures good response rates.
At the right touchpoint
Feedback is collected automatically at the relevant touchpoints.
At the right time
The customer or employee survey is triggered right after an experience or a specific event. ECHONOVUM knows your customers’ and employees’ preferences.
Short and to the point
At ECHONOVUM, there are only short surveys that refer precisely to the specific events.
Measure Employee Experience (EX)
Precise questions and analysis provide you quick insight into where you should improve employee experience.
No 100 questions
No more lengthy questionnaires – your employees need only a few minutes to give you feedback.
Holistic rather than one-shot view
Brief feedback of 5–7 questions at a time regarding specific KPIs gives you an overview of your current situation.
Higher response rate
The precisely targeted, regular surveys are simple, fun, and available across devices. Readiness to provide feedback increases and the response rate jumps.
State-of-the-art technology helps ensure efficient employee surveys while saving external and internal costs.
Measure Customer Experience (CX)
Managen Sie die die Customer Experience und optimieren Sie die Kundenzufriedenheit und -erlebnisse rund um Ihre Produkte und Services.
Net Promoter Score (NPS)
Are your customers likely to recommend your company, product or service to others? With ECHONOVUM, the NPS is integrated as a standard feature.
Customer Satisfaction Score (CSAT)
How satisfied are your customers after interactions with your company or products? The CSAT score will show you at any time.
Customer Effort Score (CES)
Do you offer the greatest possible convenience and simplicity in terms of handling your product? The CES provides you with the relevant insights.
Systematic Surveys and Analyses
More than just a feedback solution.
Real-Time Insights into Customer and Employee Relationships
ECHONOVUM analyzes surveys in real time and visualizes them the way you always wanted.
You always know whether you are on track, thanks to the KPIs and detailed views that help you out.
Quickly identify trends or changes.
Investigate potential from the top down.
No matter what filter you want – you have it.
Reach your customers and employees through your existing channels, on- or offline.
The system does the hard work for you.
ECHONOVUM knows who and what you should ask.
We are inspired and impressed by ECHONOVUM because of the ongoing insights we gain from daily employee feedback. It helps us quickly respond to changing needs or make far-reaching decisions.
TOP BRANDS RELY ON ECHONOVUM
Get to know ECHONOVUM now!
Request a demo using the form on the right.
We will contact you.
Get a demo
Experience ECHONOVUM through a personal demo.
Wait no longer!