Insights Feed

This is where we blog about topics of customer and employee experience.

Customer Experience

Focus on customer feedback at Chicorée

How and why Chicorée uses real-time feedback: a short case study.

4 min

Customer Experience

Customer centricity at on-site services

With feedback to excellent on-site services such as repairs, maintenance or servicing: We show you how to get more out of your services.

4 min

Customer Experience

Practice example: With the voice of the customer to a top customer support

How to use customer feedback to double customer satisfaction and reduce costs: An example at on-site services.

3 min

Customer Experience

Practical example: Better on-site processes in three steps

With excellent on-site processes to good customer relations: We will show you how to double customer satisfaction with customer feedback in three steps.

3 min

Employee Experience

Practice Example on How to Use Feedback for Further Training

A short example of how feedback helps to measure and develop further training efficiently.

3 min

Employee Experience

How to manage learning with feedback-loops

How can companies provide their talents high-quality educational training? We show you how feedback loops can help you to achieve this.

5 min

Press release

How are employees doing in the Corona situation?

The Zurich-based start-up echonovum supports companies free of charge with relevant employee surveys.

3 min

Employee Experience

How to measure Employee Experience?

Get to know the 5 most important KPIs to manage the Employee Experience in your company strategically.

6 min

Employee Experience

What is Employee Experience?

Talents want to make positive experiences: What is Employee Experience and why it is becoming more and more critical with the fundamental change in the job market.

4 min

Insights-driven Leadership

Best Practice: a manufacturer increases its innovation speed

dormakaba combines new technologies with its physical products and advances to a service provider. How the company can maintain its innovation speed.

6 min

Insights-driven Leadership

Escape from the commodity trap

What are the key success factors for a customer-focused use of new technologies? How manufacturers can escape the commodity trap to increase their competitive strength.

7 min

Customer Experience

Customer Experience Best Practices

Read about three successful companies that consistently focus on their customers and look to loyal customers thanks to excellent CX.

6 min