Customer Satisfaction Surveys
Systematically measure customer satisfaction in your company. Leverage knowledge of your customers’ wishes and expectations as a competitive advantage.
We have the right questions – you get the answers!
Customer Experience
Systematic Customer Survey
Manage customer experience and optimize customer experiences related to your products and services. Get quick insight into customer satisfaction at key touchpoints with ECHONOVUM.
- Customer survey at just the right time
A person receives a survey when a certain event concerning them occurs. Additional profile information helps you segment surveys. Contextual survey distribution increases willingness to participate and ensures good response rates.
- Smart analyses
You can spot the most important customer metrics such as NPS, CSAT or CES in your dashboard at a glance. You benefit from unlimited drill-down capabilities, benchmarking with sales regions and departments or multi-filtering.
- Notifications
As you or even entire teams get an automated notification in case of abnormal activity, you can quickly intervene if needed.
HOW IT WORKS
Measure Your Customer Experience
The systematic approach is decisive
Event-Triggered Surveys
A person receives a survey when a certain event concerning them occurs. Additional profile information helps you segment surveys. Contextual survey distribution increases willingness to participate and ensures good response rates.
At the right touchpoint
Feedback is collected automatically at the relevant touchpoints.
At the right point in time
The customer survey is triggered right after an experience or in a preference-based manner. ECHONOVUM knows the behavior and preferences of your customers.
Short and to the point
ECHONOVUM ensures short surveys that precisely address customer experience.
Important Customer Metrics already I ntegrated
Measuring customer experience can be so easy!
Net Promoter Score (NPS)
Are your customers likely to recommend your company, product or service to others? With ECHONOVUM, the NPS is integrated as a standard feature.
Customer Satisfaction Score (CSAT)
How satisfied are your customers after interactions with your company or products? The CSAT score will show you at any time.
Customer Effort Score (CES)
Do you offer the greatest possible convenience and simplicity in terms of handling your product? The CES provides you with the relevant insights.
systematical surveys and analyses
Why choose ECHONOVUM?
More than a feedback solution.
Employee Experience Insights
ECHONOVUM analyzes surveys in real time and visualizes them the way you always wanted.
Personal dashboard
You always know whether you are on track, thanks to the KPIs and detailed views that help you out.
Trend detection
Quickly identify trends or changes.
Drilldown
Investigate potential from the top down.
Multi-Filtering
No matter what filter you want – you have it.
Cross-Channel
Reach your customers and employees through your existing channels, on- or offline.
Fully automated
The system does the hard work for you.
Intelligent
ECHONOVUM knows who you should ask and what you should ask them.
All information about the Customer Insights Platform at a Glance!
How you can successfully manage the customer experience with us.
With echonovum we recognize neuralgic customer experiences fully automatically and in real time. The results allow us to act more quickly and enable deepening of customer relationships.
Topbrands trust ECHONOVUM
Based on over 10 years of experience in experience management, I believe that excellent customer experience management is what distinguishes good managers from outstanding managers.