Your Customers Deserve Great Experiences.

Great experiences lead to loyal customers and economic success.

Thanks to systematic experience management, you can engineer a competitive advantage over your competitors.

Measure. Understand. Create.

The secret to great experiences lies in the systematic approach.

Systematically engineer great experiences with the echonovum Insights Platform for your company.

Measure Experiences

Continuously measure your customers' experiences with the right questions at the right time on the customer journey.

Understand Experiences

Understand in real time how customers perceive your performance. Identify unused potentials to create great experiences.

Create Experiences

Empower your organization to create great experiences every day. Engineer a competitive advantage.

Where to Start?

We will call you back

Simply request a callback. We will contact you for an informal discussion whenever you have time.

Personal exchange

In a personal conversation, we will find out where you stand and how we complement each other ideally. We look forward to a valuable exchange.

CXM Kickstart Workshop

In a guided workshop, together we work out the customer journey map, define touch points, moment-of-truths, a KPI measurement model and prepare you to start measuring the experiences of your customers.

Edelweiss Air AG

We are excited to work with Echonovum, because of the knowledge we currently gain from daily employee feedback. Based on that knowledge, we are empowered to immediately react to changing needs and make strategic decisions.

Portrait Franziska Bodmer, Edelweiss Air AG
Franziska Bodmer
Director, Head of Human Resources, Edelweiss Air AG

Start with a Great Experience.

You have individual needs and goals. Our experts are happy to support you.