This is where we blog about topics of customer and employee experience.
Which forces dominate Europe in 2020?
Strong forces are impacting companies in 2020. Successful leaders need a high degree of adaptability. Take a look at what you need to pay attention to.
Increasing customer expectations - what's next?
What is the customer looking for in 2020, and what answers must companies provide to the increased customer expectations? Pay attention to these four factors.
How customer expectations arise?
Companies that understand customer expectations can fulfill or exceed them. Why you should know them and how they arise: The four dimensions of customer expectations.
Why Customer Experience is the key to success
Organizations that carefully manage the customer experience maximize customer satisfaction and improve revenue. We name the reasons and the way to get there.
How to measure Customer Experience?
Do you measure your customer experience consistently? Which key figures are important to you and why? Here's an insight into the CX key figures.
What Customer Experience stands for?
No one can avoid the topic of Customer Experience (CX). Successful companies know that. We show what CX is all about.
Natural Language Processing"
When will NLP finally arrive?
Have computers already unlocked the secrets to human language? Where natural language processing is being used today, and what it will be capable of tomorrow.
How to turn big data to smart data?
Data-based decisions require Smart Data. Big data cleansing and precise questions help reduce the load of data.
How to increase your learning agility in seven steps
What is learning agility and how can you improve it? We’ve come up with seven steps to help you along the way.
How to measure employee relations
How models help to capture and describe employee relations. An interview with Felix Horner, Pathway Architect at echonovum.
Why employees can be understood, but not motivated
Why organizations need to understand their employees to grow sustainably: an interview with Felix Horner, Pathway Architect at echonovum.
echonovum launches first insights platform in Switzerland
The software company echonovum launches an intelligent insights platform for managers in order to simplify data-driven decisions.