Experience Management Blog
This is where we blog about topics of customer and employee experience.
Focus on customer feedback at Chicorée
How and why Chicorée uses real-time feedback: a short case study.
Customer centricity at on-site services
With feedback to excellent on-site services such as repairs, maintenance or servicing: We show you how to get more out of your services.
Practice example: With the voice of the customer to a top customer support
How to use customer feedback to double customer satisfaction and reduce costs: An example at on-site services.
Practical example: Better on-site processes in three steps
With excellent on-site processes to good customer relations: We will show you how to double customer satisfaction with customer feedback in three steps.
Practice Example on How to Use Feedback for Further Training
A short example of how feedback helps to measure and develop further training efficiently.
How to manage learning with feedback-loops
How can companies provide their talents high-quality educational training? We show you how feedback loops can help you to achieve this.
How are employees doing in the Corona situation?
The Zurich-based start-up echonovum supports companies free of charge with relevant employee surveys.
How to measure Employee Experience?
Get to know the 5 most important KPIs to manage the Employee Experience in your company strategically.
What is Employee Experience?
Talents want to make positive experiences: What is Employee Experience and why it is becoming more and more critical with the fundamental change in the job market.
Best Practice: a manufacturer increases its innovation speed
dormakaba combines new technologies with its physical products and advances to a service provider. How the company can maintain its innovation speed.
Escape from the commodity trap
What are the key success factors for a customer-focused use of new technologies? How manufacturers can escape the commodity trap to increase their competitive strength.
Customer Experience Best Practices
Read about three successful companies that consistently focus on their customers and look to loyal customers thanks to excellent CX.